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Privacy Policy

This Privacy Policy explains how EliteAir collects, uses, stores, and protects your personal data when you interact with our website. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the French Data Protection Act (Loi Informatique et Libertés), and other applicable laws.

“Personal data” means any information that identifies or can identify an individual, directly or indirectly. This includes, for example, your name, contact details, identification numbers, online identifiers, or information related to your health, location, or preferences.

We collect and process the following categories of personal data:

Account and contact information: When you register or make a booking, we may collect your name, company name, email address, telephone number, and account login details.

Payment information: If you complete a transaction, we may collect payment information (such as credit card or bank details) through secure payment providers. EliteAir does not store your payment card details on its own servers.

Communication data: When you contact us via email, live chat, phone, or feedback forms, we collect the personal data you choose to provide.

Automatically collected data: We may collect technical data from your device, including IP address, browser type, operating system, device identifiers, and information about your browsing activity on our website and application.

Health-related data: When using our website, you may voluntarily provide or allow us to collect information related to your health or activity. Such data is only processed with your explicit consent, in accordance with Article 9(2)(a) GDPR, and only for purposes related to the provision of our services.

We process your personal data for the following purposes and legal bases under Article 6 GDPR:

• To create and manage your user account (performance of a contract)
• To process and fulfill your orders or bookings (performance of a contract)
• To communicate with you about our products, services, and updates (legitimate interest or consent)
• To send newsletters or marketing messages (consent)
• To maintain and secure our website and services (legitimate interest)
• To comply with legal obligations (legal obligation)

For health data, processing is based solely on your explicit consent and may be withdrawn at any time.

We use personal data to provide and personalize our services and products, process transactions, manage accounts, communicate about bookings, updates, and service changes, improve our platform, analyze usage, prevent fraud, ensure security, and comply with legal obligations. We may also send marketing information with your consent, monitor performance, and create aggregated or anonymized statistics that no longer identify you.

We may use or share aggregated or anonymized data that cannot identify you. This information is not considered personal data and is not subject to this Privacy Policy.

We retain your personal data only for as long as necessary to fulfill the purposes described above or to comply with legal obligations. When your account is deleted, we will erase or anonymize your personal data within 30 days, unless we are legally required to retain certain information. You may request earlier deletion by contacting us at administration@eliteair.fr.

We apply appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption (SSL/TLS), restricted access, firewalls, and continuous monitoring. While we take reasonable measures to protect your information, no online service can guarantee absolute security. Please keep your login credentials confidential and notify us immediately if you suspect unauthorized use of your account.

Our website uses cookies and similar technologies to operate our services, remember preferences, analyze usage, and personalize content and advertising. You may adjust your browser settings to refuse cookies or to alert you when cookies are sent. Note that disabling cookies may affect your user experience. For more details, see our Cookie Preferences or Cookie Policy (if separate).

CAPTCHA protection

To protect our website and users against spam and abusive automated access, EliteAir uses CAPTCHA technology. This tool helps verify that the data entered on our forms (such as contact or booking requests) is submitted by a human and not by automated software.

If we use Google reCAPTCHA, the service is provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). reCAPTCHA analyzes certain technical information about your interaction with our website—such as IP address, device and browser details, mouse movements, and time spent on pages—to assess whether an action has been performed by a person.

This data processing is based on EliteAir’s legitimate interest in ensuring the security of its website and preventing fraudulent or abusive use (Article 6(1)(f) GDPR). The data collected by Google is processed according to Google’s own Privacy Policy, which you can consult here: https://policies.google.com/privacy.

We do not use CAPTCHA technology for marketing or profiling purposes, and the data collected is used exclusively for protecting the website and its users.

We may share your personal data only with trusted service providers who process data on our behalf (e.g., hosting, payment processing, analytics), bound by confidentiality and security obligations; public authorities when required by law; or other third parties with your consent. We do not sell personal data and do not share health data without your explicit consent.

If we transfer your personal data outside the European Economic Area (EEA), such transfers will be protected by appropriate safeguards, including the European Commission’s Standard Contractual Clauses (SCCs), in accordance with Articles 46–49 GDPR.

You have the following rights regarding your personal data:

• Right of access to obtain a copy of your personal data
• Right to rectification to correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interest or direct marketing
• Right to withdraw consent at any time
• Right to lodge a complaint with the CNIL (www.cnil.fr)

You may exercise these rights by contacting us at administration@eliteair.fr. We will respond within one month, as required by the GDPR.

Our services are not intended for individuals under 15 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it immediately.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. In case of material changes, we will notify you through email or a prominent notice on our website.